Effective Date: 13th December 2025

At Vertex Gadgets, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website, products, and services.

By accessing or using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Identification Information

This may include your:

• Full name
• Phone number
• Email address
• Billing and delivery address

provided when you place an order, contact us, or use our services.

1.2 Transactional Information

Details relating to your purchases, such as:

• Products ordered
• Order dates
• Payment status and transaction references

Payments are processed through third-party payment providers. Vertex Gadgets does not store full card details or mobile money credentials.

1.3 Device and Usage Information

We may automatically collect information such as:

• IP address
• Browser type
• Device information
• Website usage patterns

This data helps us improve website performance, functionality, and security.

1.4 Communication Information

Any messages or communications you send to us, including customer service inquiries, feedback, or service requests.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil orders
• Communicate order confirmations, delivery updates, and support responses
• Provide customer support and handle returns, exchanges, or warranty communication
• Improve our website, services, and product offerings
• Send marketing communications only where you have opted in
• Comply with legal, regulatory, and security obligations

We do not sell or rent your personal data to third parties.

3. How We Share Your Information

We may share your personal information only in the following circumstances:

• With service providers such as payment processors, delivery partners, and technical service providers strictly for operational purposes
• Where required by law or legal process
• In the event of a business transfer, such as a merger, acquisition, or sale of assets

All third parties are required to handle your information securely and confidentially.

4. Data Security

We implement reasonable physical, electronic, and administrative measures to protect your personal data from unauthorized access, loss, misuse, or alteration.

However, no method of data transmission or storage is completely secure, and absolute security cannot be guaranteed.

5. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders and provide services
• Meet legal, accounting, and regulatory requirements
• Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymized.

6. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to legal or contractual obligations
• Opt out of marketing communications at any time

Requests can be made by contacting us using the details below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Understand user behaviour
• Enhance user experience

You can manage or disable cookies through your browser settings.

8. Third-Party Links

Our website may, from time to time, contain links to third-party websites or services. Vertex Gadgets is not responsible for the privacy practices or content of such external sites.

We encourage users to review the privacy policies of any third-party websites they visit.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is identified, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and become effective immediately upon publication.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your personal data is handled, contact us at:

Vertex Gadgets
📞 Phone: 0758 132 723
📧 Email: info@vertexgadgets.co.ke